Company Profile: Aimsio is a leading field operations platform focused on heavy construction and oil & gas field services. With over 20,000 crew members across North America and more than $9.6 billion processed through its platform, Aimsio streamlines field activity, helps companies manage operations efficiently, and drives revenue generation for its clients.
The Challenge with Their Previous Processor
Key Pain Points:
- User Experience & Interface: Aimsio faced a “terrible user experience” with an outdated interface that made daily payment tasks frustrating for both staff and customers.
- High Processing Charges: The heavy fees were eroding margins and increasing overall operating costs.
- Slow Response Times: Delays in resolving issues further complicated operations, impacting profitability.
What Prompted the Change
Motivations for Switching:
- Aimsio was driven by the need for competitive rates that would lower operating expenses.
- They sought a solution that offered easy integration and onboarding with their existing subscription management and field operations platforms.
Why They Chose Paylessfees
Key Reasons:
- Lower Rates: The promise of reduced processing fees was the primary driver.
- Ease of Integration: Paylessfees offered an onboarding process that integrated effortlessly with Aimsio’s existing systems.
- Dedicated Support: The Paylessfees team provided step-by-step assistance throughout the migration, alleviating concerns about technical challenges.
“We were looking to lower fees and integrate easily with our current platforms. Paylessfees not only delivered on lower rates but also guided us through a smooth migration.”
The Transition Experience
Switching Process:
- Guided Migration: The Paylessfees team walked Aimsio through every step of the transition, ensuring minimal disruption.
- Integration with Existing Systems: Despite the challenge of migrating from their previous provider, the new processor’s ability to integrate with Aimsio’s subscription management system proved to be a key advantage.
- Overcoming Challenges: Although migrating payment data was the biggest hurdle, dedicated support helped ensure a seamless switch.
Immediate Benefits & Financial Impact
Results After Switching:
- Cost Savings: Aimsio has realized over $100,000 in savings in one year due to lower processing charges.
- Improved Efficiency: The fully automated payment processing now runs smoothly through their platform, ensuring consistent and predictable costs.
Impact on Customers & Overall Satisfaction
- Seamless Customer Experience: The transition was so smooth that Aimsio’s customers experienced no disruption—payments continue to process automatically.
- Exceeding Expectations: Aimsio’s management rated customer service at a perfect 10, noting that the support team walked them through every step and ensured a hassle-free transition.
Testimonial & Recommendation
“We had a great experience with the Paylessfees team and highly recommend them. The savings, better technology, easier integration, and fantastic support are just a few reasons why we switched.”
— Aimsio Representative
Advice for Prospective Customers:
- If you’re transitioning from another payment processor, designate a dedicated person to manage the process. Their persistence is key to pushing all parties through the transition successfully.
Final Thoughts on Transparency
Aimsio rated the importance of transparency in payment processing as a perfect 10. The ability to see every fee component, coupled with lower rates and a seamless migration experience, has not only boosted their profitability but also enhanced overall operational efficiency.
